These Terms and Conditions outline the rules and regulations for the use of Sawa Gadgets’ website and services. By accessing or making purchases from Sawa Gadgets, you accept these terms in full. Please read them carefully.
1. Introduction
These Terms and Conditions apply to all users of Sawa Gadgets’ services, including browsing, purchasing, and accessing any content on our website. By using our services, you agree to comply with these terms and any relevant Kenyan laws. If you do not agree with any part of these terms, you must refrain from using our services.
2. Products and Services
At Sawa Gadgets, we provide a wide range of mobile phones, accessories, and electronics, as well as repair services. All products offered are subject to availability, and prices are listed in Kenyan Shillings (KSh). We reserve the right to modify product descriptions, pricing, and stock availability at any time without prior notice.
2.1 Authenticity
All our products are genuine and come with manufacturer warranties, where applicable. We do not sell counterfeit goods, and we strive to ensure that each product meets our high standards of quality.
2.2 Product Availability
While we strive to keep our inventory updated, there may be times when products are out of stock. In such cases, we will inform you immediately and offer an alternative or a refund.
2.3 Warranty
All devices and accessories sold by Sawa Gadgets come with a manufacturer’s warranty unless stated otherwise. Warranty claims must be directed to the manufacturer, and proof of purchase must be provided.
3. Orders and Payments
3.1 Order Placement
Once you place an order on our website, you will receive a confirmation email detailing the products ordered, total price, and shipping information. An order is considered accepted once we process the payment and ship the products. We reserve the right to cancel or decline any order at our discretion, particularly if we suspect fraud or unauthorized transactions.
3.2 Payment Methods
We accept payments through the following methods:
- M-Pesa
- Bank transfers
- Credit and debit cards
All payments must be made in full before the shipment of any products. If any issues arise with your payment, we will contact you directly to resolve them.
3.3 Pricing
All prices are inclusive of applicable taxes. We reserve the right to adjust prices at any time without notice. However, once an order has been confirmed and payment received, the price cannot be altered.
3.4 Errors in Pricing
In the event of a pricing error on our website, we reserve the right to cancel any orders made under incorrect pricing, regardless of whether the order has been confirmed or payment has been processed. We will notify the customer and issue a full refund in such cases.
4. Shipping and Delivery
4.1 Shipping
We offer delivery services across Nairobi and other parts of Kenya. Delivery times may vary depending on location, but our goal is to deliver within 2-5 business days for orders within Nairobi. For orders outside Nairobi, delivery may take longer, depending on your location.
4.2 Delivery Charges
Delivery charges are calculated based on the shipping destination and will be disclosed at checkout. Free delivery may be available for select locations or during promotional periods.
4.3 Delivery Issues
In the event of delayed or failed deliveries due to unforeseen circumstances (e.g., strikes, natural disasters, transport delays), we will communicate any delays and work towards a resolution. Sawa Gadgets is not liable for any direct or indirect losses arising from delivery delays.
5. Returns, Exchanges, and Refunds
5.1 Return Policy
You may return products within 7 days of purchase, provided they are in their original condition, packaging, and accompanied by a valid receipt. All returns are subject to inspection. Certain items such as opened earphones, software, or SIM cards are non-returnable due to hygiene reasons.
5.2 Exchanges
If you receive a defective or incorrect product, we will offer an exchange. Please notify us within 48 hours of receiving the product, and we will guide you through the exchange process.
5.3 Refunds
Refunds will only be processed for products returned in accordance with our return policy. Once approved, refunds will be issued via the original payment method and may take up to 14 business days to reflect in your account.
6. Use of Website
6.1 Website Access
While we strive to ensure continuous access to our website, we do not guarantee uninterrupted or error-free service. We reserve the right to modify or suspend the website at any time without notice for maintenance or other reasons.
6.2 Intellectual Property
All content on our website, including images, text, graphics, and logos, is the intellectual property of Sawa Gadgets. Unauthorized use of any content, including reproduction or distribution, is prohibited and may result in legal action.
6.3 User-Generated Content
If you post reviews, comments, or any other content on our website, you grant us the right to use, reproduce, and display the content without restriction. We reserve the right to remove inappropriate or offensive content at our discretion.
7. Privacy Policy
Your privacy is important to us. We collect and use personal data in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as outlined in the Privacy Policy.
8. Limitation of Liability
Sawa Gadgets will not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim related to a product purchased from us shall not exceed the price paid for the product.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms or your use of our services will be subject to the jurisdiction of Kenyan courts.
10. Changes to Terms
We may revise these Terms and Conditions by updating this page. It is your responsibility to check this page periodically for changes. Continued use of our website and services after any modifications implies acceptance of the new terms.
11. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, feel free to contact us at:
- Phone: +254 700 445 930 or 0768 578 878
- Email: info@sawagadgets.co.ke
- Address: Tom Mboya Street, Nairobi, Kenya